Last updated: September 2026
Point Solar (Pty) Ltd (“Point Solar”, “we”, “us” or “our”) respects your privacy and is committed to protecting personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African legislation.
Company registration number: 2022/613057/07
VAT registration number: 4050309865
This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, contact us, request a quotation or use our services.
RESPONSIBLE PARTY
Point Solar is the responsible party for personal information processed through this website and in connection with enquiries, quotations, projects, installations, maintenance and related services.
Privacy and POPIA enquiries may be directed to:
Information Officer
Point Solar (Pty) Ltd
Email: info@point-solar.co.za
Telephone: 082 797 4252
Service regions: Gauteng and Western Cape
PERSONAL INFORMATION WE COLLECT
Depending on how you interact with Point Solar, we may collect:
• Names, surnames and contact details
• Identity or company-registration information where required
• Email addresses and telephone numbers
• Physical, installation, billing and service addresses
• Business and property information
• Electricity-consumption and energy-usage information
• Municipal-account and SSEG application information
• Photographs, plans, drawings and technical site information
• Enquiries, quotations, contracts and service records
• Invoices, payment and transaction records
• Communications between you and Point Solar
• Website, browser, device, cookie and technical information
• Any other information you voluntarily provide
We will not intentionally collect personal information that is unnecessary for a legitimate business or legal purpose.
HOW WE COLLECT INFORMATION
We may collect information:
• Directly from you
• Through website forms, email, telephone, WhatsApp or social media
• During consultations, site assessments, installations and maintenance visits
• From your authorised representative, property owner or business
• From suppliers, contractors and professional advisers
• From municipalities, Eskom and electricity network service providers
• From lawful public sources
• Automatically through cookies, analytics and security technologies
Where reasonably practicable, personal information will be collected directly from the person concerned.
HOW WE USE PERSONAL INFORMATION
We may process personal information to:
• Respond to enquiries and requests for quotations
• Assess project and energy requirements
• Conduct site assessments and prepare system designs
• Prepare proposals, quotations and contracts
• Supply, install, commission, monitor and maintain systems
• Process SSEG, municipal, Eskom and regulatory applications
• Communicate about appointments, projects, warranties and support
• Manage customer, supplier and contractor relationships
• Issue invoices, process payments and maintain accounting records
• Meet legal, tax, safety and regulatory obligations
• Protect our website, systems, clients and business
• Investigate complaints, faults, disputes or suspected misconduct
• Improve our website, services and customer experience
• Send marketing communications where legally permitted
• Establish, exercise or defend legal rights
We will not use personal information for an incompatible purpose unless authorised by you or permitted by law.
LAWFUL BASIS FOR PROCESSING
We process personal information where:
• You have provided consent
• Processing is necessary to enter into or perform a contract
• Processing is required to comply with a legal obligation
• Processing protects your legitimate interests
• Processing is necessary for Point Solar’s legitimate business interests
• Processing is otherwise permitted under POPIA or applicable law
Where processing is based on consent, you may withdraw your consent. Withdrawal does not affect processing that was lawful before consent was withdrawn.
SHARING OF PERSONAL INFORMATION
Point Solar does not sell personal information.
Where reasonably necessary, we may share relevant information with:
• Employees and authorised representatives
• Installers, electricians, engineers and approved contractors
• Manufacturers, suppliers, distributors and warranty providers
• Accountants, auditors, legal advisers and other professional consultants
• Website, cloud-storage, communication, software and IT providers
• Banks, payment-service providers and debt-collection service providers
• Municipalities, Eskom and electricity network service providers
• Government, regulatory, law-enforcement or judicial authorities
• Other parties where you have consented or disclosure is permitted by law
Only information reasonably necessary for the relevant purpose will be shared.
Service providers processing information on our behalf are expected to maintain appropriate confidentiality and security safeguards.
CROSS-BORDER PROCESSING
Some technology, website, communication or cloud-service providers may process or store information outside South Africa.
Where information is transferred across borders, Point Solar will take reasonable steps to ensure that the transfer complies with POPIA and that appropriate safeguards are maintained.
INFORMATION SECURITY
Point Solar uses reasonable technical and organisational measures to protect personal information against loss, damage, unauthorised destruction, unlawful access, misuse or disclosure.
Measures may include access controls, passwords, device protection, backups, restricted access, secure storage and confidentiality requirements.
No electronic system can be guaranteed to be completely secure. We review our safeguards and improve them where reasonably necessary.
SECURITY COMPROMISES
If we have reasonable grounds to believe that personal information has been accessed or acquired by an unauthorised person, we will investigate and take reasonable steps to contain and address the incident.
Where required by POPIA, Point Solar will notify the Information Regulator and affected data subjects as soon as reasonably possible, subject to any lawful delay or instruction.
RETENTION OF INFORMATION
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required for contractual, warranty, accounting, tax, regulatory, safety or legal purposes.
When information is no longer required, we will take reasonable steps to delete, destroy or de-identify it securely.
COOKIES AND WEBSITE TECHNOLOGIES
Our website may use cookies and similar technologies for functionality, security, performance, analytics and user experience.
You may control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
Our website may contain links to third-party websites. Point Solar is not responsible for the content or privacy practices of external websites.
DIRECT MARKETING
Point Solar may send service information or marketing communications where permitted by law.
You may opt out at any time by using an unsubscribe facility or contacting info@point-solar.co.za.
We will take reasonable steps to honour objections to direct marketing.
YOUR RIGHTS
Subject to POPIA and applicable law, you may:
• Ask whether we hold personal information about you
• Request access to your personal information
• Request correction of inaccurate, incomplete or outdated information
• Request deletion of information where legally permitted
• Object to certain processing
• Withdraw consent where processing is based on consent
• Object to direct marketing
• Request information about parties that have received your information
• Lodge a complaint with Point Solar or the Information Regulator
We may require reasonable proof of identity before processing a request.
A request may be refused or limited where permitted or required by law. We will explain the applicable reason where appropriate.
CHILDREN AND SPECIAL PERSONAL INFORMATION
Point Solar does not intentionally collect children’s personal information or special personal information unless collection is necessary, lawful and subject to appropriate consent or authorisation.
If such information has been supplied unnecessarily, please contact us so that it can be reviewed and handled appropriately.
CHANGES TO THIS POLICY
We may update this Privacy Policy when our business practices, services, technology or legal obligations change.
The latest version will be published on this page with the revised date.
CONTACT POINT SOLAR
Information Officer
Point Solar (Pty) Ltd
Service regions: Gauteng and Western Cape
Telephone: 082 797 4252
Email: info@point-solar.co.za
Website: https://point-solar.co.za
COMPLAINTS
Please contact Point Solar first so that we can investigate and attempt to resolve your concern.
You may also lodge a POPIA complaint with:
Information Regulator South Africa
Website: https://inforegulator.org.za
Email: POPIAComplaints@inforegulator.org.za
Telephone: 010 023 5200