Last updated: September 2026
INTRODUCTION
These Terms and Conditions govern the use of the Point Solar website and the supply of products and services by Point Solar (Pty) Ltd (“Point Solar”, “we”, “us” or “our”).
Company registration number: 2022/613057/07
VAT registration number: 4050309865
By using this website, requesting a quotation, accepting a proposal or purchasing products or services from Point Solar, you agree to these Terms and Conditions.
OUR SERVICES
Point Solar provides solar-energy, electrical and automation solutions, including system consultation, design, supply, installation, commissioning, monitoring, maintenance, repairs, certification assistance and Small-Scale Embedded Generation (“SSEG”) registration assistance.
The exact products, services, specifications, exclusions, responsibilities and pricing applicable to a project will be set out in the quotation, proposal, scope of work or other written agreement accepted by the client.
QUOTATIONS AND ACCEPTANCE
Unless otherwise stated, quotations are valid for the period specified in the quotation.
A quotation is based on the information available when it is prepared and may be amended if an on-site assessment identifies additional requirements, inaccurate information, concealed conditions or changes to the agreed scope.
A quotation becomes binding once it has been accepted in writing and any required deposit has been received.
Product availability and pricing may change before acceptance. Point Solar may offer a reasonably equivalent alternative if a specified product becomes unavailable, subject to the client’s approval.
PRICES AND PAYMENT
All prices will be stated in South African rand and will indicate whether Value Added Tax (“VAT”) is included.
Deposits, progress payments and final payments must be made according to the payment schedule in the accepted quotation or agreement.
Point Solar may suspend procurement, delivery, installation, commissioning or other work if an amount is overdue.
Ownership of supplied equipment remains with Point Solar until the full amount due has been paid. Risk in equipment passes to the client upon delivery to the installation site, except to the extent that loss or damage results from Point Solar’s negligence.
The client is responsible for reasonable collection and legal costs incurred in recovering overdue amounts, subject to applicable law.
SITE ACCESS AND CLIENT RESPONSIBILITIES
The client must provide Point Solar and its authorised contractors with safe and reasonable access to the property at agreed times.
The client must disclose all relevant information regarding the property, electrical installation, structural condition, energy usage and any known hazards or restrictions.
The client is responsible for obtaining permissions from the property owner, body corporate, homeowners’ association or other relevant party unless Point Solar has expressly agreed in writing to obtain them.
The client must ensure that the installation area is accessible and free from unreasonable obstruction before work begins.
Additional work required because of concealed defects, unsafe conditions, inaccurate information or pre-existing non-compliance may be quoted separately.
INSTALLATION AND PROJECT TIMELINES
Any installation or completion date is an estimate unless expressly guaranteed in writing.
Project timelines may be affected by equipment availability, weather, site readiness, municipal or Eskom processes, network-provider requirements, third-party approvals, safety concerns, load-shedding, labour disruptions or other circumstances beyond Point Solar’s reasonable control.
Point Solar will take reasonable steps to communicate material delays and reschedule the work.
The client may not instruct another person to alter, disconnect or interfere with Point Solar’s work during installation without prior written agreement.
CHANGES TO THE AGREED WORK
Any change to the products, design, quantities, installation method, location or scope of work may result in an adjustment to the price and completion date.
Material variations must be agreed to in writing before the additional work is undertaken, except where urgent work is reasonably necessary to protect people, property or equipment.
SSEG AND REGULATORY APPROVALS
Where applicable, solar installations may require registration or approval from a municipality, Eskom or another electricity network service provider.
Point Solar may assist with applications when this service is included in the accepted quotation. Final approval remains under the authority and control of the relevant municipality, Eskom or network service provider.
Point Solar does not guarantee approval or the time required by an authority to process an application.
The client must provide accurate documentation and sign any forms required to complete the application.
WARRANTIES
Products are covered by the applicable manufacturer’s warranty, subject to the manufacturer’s terms, exclusions and procedures.
Point Solar will provide any workmanship warranty stated in the accepted quotation or written agreement.
A warranty may not apply where damage or failure results from misuse, unauthorised alterations, tampering, neglect, pests, water ingress unrelated to Point Solar’s work, abnormal grid conditions, lightning, surge events, fire, theft, vandalism, force majeure or failure to follow operating and maintenance requirements.
Nothing in these Terms and Conditions limits any warranty or consumer right that cannot lawfully be excluded under the Consumer Protection Act 68 of 2008.
MONITORING AND SYSTEM PERFORMANCE
Estimated energy production, savings, payback periods and system performance are projections based on information available at the time.
Actual performance may vary because of weather, shading, electricity consumption, tariffs, grid availability, equipment settings, equipment degradation, maintenance, system use and other external factors.
Remote monitoring requires a compatible system and a reliable internet connection supplied by the client unless otherwise agreed.
CANCELLATION
Cancellation rights are governed by the accepted quotation, the stage of the project and applicable South African law.
If a client cancels after accepting a quotation, Point Solar may charge a reasonable amount for work already performed, products specially ordered, non-refundable supplier charges and other reasonable costs incurred before cancellation.
Any cancellation fee will be applied only to the extent permitted by the Consumer Protection Act and other applicable legislation.
Custom-made, specially sourced or installed products may not be returnable except where required by law or where the products are defective.
RETURNS AND DEFECTS
The client must notify Point Solar as soon as reasonably possible after discovering an alleged defect, fault or installation problem.
Point Solar must be given a reasonable opportunity to inspect the system and determine the cause of the problem.
Where the Consumer Protection Act applies, the client retains all rights and remedies provided by that Act.
Products may not be removed, returned or replaced without prior agreement and the applicable return authorisation, except where the law provides otherwise.
LIMITATION OF LIABILITY
Point Solar will not be liable for indirect, incidental or consequential loss, loss of profit, loss of production or loss arising from circumstances beyond its reasonable control, except where such liability cannot lawfully be excluded.
Point Solar is not responsible for pre-existing faults, undisclosed defects, unauthorised work by third parties, changes to the electricity network, municipal delays, internet outages or failures caused by equipment outside the agreed scope of work.
Nothing in these Terms and Conditions excludes liability for gross negligence or limits rights that cannot legally be excluded.
WEBSITE INFORMATION
Point Solar takes reasonable care to keep the website accurate and current. However, website information is provided for general information and may change without notice.
Product images, descriptions and specifications may be supplied by manufacturers and may change. Website content does not replace a formal site assessment, system design or accepted quotation.
Point Solar does not guarantee that the website will always be uninterrupted, secure or free from technical errors.
INTELLECTUAL PROPERTY
The Point Solar name, logo, website design, written content, graphics, technical documents and other original materials remain the property of Point Solar or their respective licensors.
Content may not be copied, modified, distributed or used commercially without prior written permission, except as permitted by law.
PERSONAL INFORMATION
Personal information is processed in accordance with Point Solar’s Privacy Policy, POPIA Policy and applicable South African data-protection legislation.
By contacting Point Solar or requesting services, the client acknowledges that reasonable personal and project information may be processed for quotations, communication, service delivery, payment, regulatory applications, warranties and legal compliance.
COMPLAINTS AND DISPUTES
Clients should first submit complaints to Point Solar so that the matter can be investigated and resolved directly.
The parties should attempt in good faith to resolve any dispute through discussion or mediation before commencing legal proceedings, where appropriate.
These Terms and Conditions are governed by the laws of the Republic of South Africa. Any dispute will be dealt with by a court or competent consumer-protection body with jurisdiction.
CHANGES TO THESE TERMS
Point Solar may update these Terms and Conditions when its services, business practices or legal obligations change.
The revised version will apply from the date displayed at the top of this page. Changes will not retrospectively alter an existing accepted quotation unless agreed in writing or required by law.
CONTACT DETAILS
Point Solar (Pty) Ltd
Service regions: Gauteng and Western Cape
Telephone: 082 797 4252
Email: info@point-solar.co.za
Website: https://point-solar.co.za